Customer Care

You and your vehicle will always be well taken care of. You'll always get the highest level of service and quality at Cumberland Collision, whether you're getting an inspection or a full auto body repair.

100% customer satisfaction is our mission

If you've gotten in an auto accident, you shouldn't have to deal with it alone. We realize that accidents not only cause physical damage, it can also cause you emotional stress and disrupts daily routines.

Your stress will be alleviated as much as possible while we provide you with superior automobile repairs in a timely manner. All of your questions will be answered and your concerns will be eased, with our friendly, courteous service.

If your automobile accident results in your vehicle being declared a "total loss," we will provide you with all the necessary information to negotiate with the liable insurance company for a settlement that is in your best interests.

Call us at 401-333-5855 if you have additional questions or would like to schedule an auto repair.

FAQs

Have questions about your auto repair? You'll always be in the know about your auto repair at Cumberland Collision. We'll help you understand what you need to know about your auto repair.

Q

When the insurance company says I can have my vehicle repaired at an insurance company-approved or referral repair facility, do I have to use the insurance company's facility?

No, RI Law deems it an unfair claims practice for an insurance company to "require that repairs be made to an automobile at a specified auto body repair shop or to interfere with the insured's or claimant's free choice of repair facility."

You have the right to choose your repair facility. Once you inform the insurance company of your choice of a repair facility, they cannot discuss your choice or attempt to change your mind.

Q

Can I ask my insurance company to repair my vehicle with original equipment manufacturer (OEM) parts?

When a vehicle is less than thirty (30) months from the date of manufacture, "No insurance company may require the use of aftermarket parts when negotiating repairs with any repairer unless the repairer and insurance company have a written consent from the owner to install aftermarket parts."

In summary, an insurance company cannot require aftermarket parts if your vehicle is less than 30 months old from the date of manufacture. If your vehicle is over thirty (30) months old from the date of manufacture, then the insurance company can stipulate aftermarket parts.

Q

Will the insurance company pay for a rental vehicle of my choice?

"No insurance company shall interfere with consumer's freedom to choose a rental agency. No insurance company may require an insured to pay a rental company when the insured has signed a direction to pay."

If you carry rental insurance on your own personal/commercial policy and your own insurance company is covering the cost of repairs, then you are entitled to a vehicle compatible with the rate allowed through that policy. Also, if the accident is not your fault and the liable party's insurance company has accepted responsibility, you are entitled to a vehicle comparable to your own while your vehicle is undergoing repairs.

For example: if you are having an SUV repaired, you are entitled to an SUV for your rental vehicle. However, the insurance company is only required to provide you with a vehicle comparable in size not necessarily make/model.